Terms of Service

Effective date: March 16, 2026

1. Acceptance of Terms

By accessing or using the Brand.Design platform ("Service"), operated by Brand.Design, Inc. ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

If you do not agree with any part of these Terms, you must immediately discontinue use of the Service. Your continued use of the Service following the posting of changes to these Terms constitutes your acceptance of those changes.

2. Electronic Agreement

By clicking "Accept," "Agree," "Create Account," or similar buttons, or by accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. This action constitutes your electronic signature and creates a legally binding agreement under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. §7001 et seq.) and the Uniform Electronic Transactions Act (UETA). You consent to conducting this transaction electronically and to receiving notices, disclosures, and communications from us electronically.

3. Description of Service

Brand.Design is an AI-powered creative generation platform that enables users to:

  • Create and manage brand identities, including logos, color palettes, fonts, and brand guidelines
  • Generate AI-powered marketing creative including advertisements, social media posts, and campaign assets
  • Utilize AI prospectors to research prospects, generate personalized outreach emails, and manage email campaigns
  • Collaborate with team members on brand projects and creative workflows
  • Manage products and pricing data for use in AI-generated creative

The Service may include AI-generated content, automated email communications, brand analysis tools, and integrations with third-party services. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice where practicable.

4. User Accounts

To access the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep this information up to date. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Promptly notifying us of any unauthorized access or use of your account
  • Ensuring that your team members and collaborators comply with these Terms

You must be at least 18 years of age to create an account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

5. Subscription Plans and Billing

The Service offers multiple subscription tiers, including a free plan with limited features and paid plans with enhanced capabilities. By subscribing to a paid plan, you agree to the following:

  • Billing cycle: Subscriptions are billed monthly. Your subscription renews automatically unless cancelled before the end of the current billing cycle.
  • Token allocation: Each plan includes a monthly token allocation for AI-powered features. Unused tokens do not roll over between billing cycles.
  • Price changes: We may change subscription prices with 30 days' advance notice. Continued use after the price change constitutes acceptance of the new pricing.
  • Refunds: All subscription fees are non-refundable. If you cancel mid-cycle, you retain access until the end of the current billing period. No partial refunds or credits will be issued for unused portions of a billing cycle.
  • Payment processing: Payments are processed through Stripe. By providing payment information, you authorize us to charge your payment method for applicable fees.

6. Intellectual Property

6.1 Your Content

You retain all rights to content you upload to or create through the Service, including brand assets, logos, images, copy, and other materials ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to process, store, and display Your Content solely for the purpose of providing the Service to you.

6.2 AI-Generated Content

Content generated by our AI tools using your brand data and inputs ("Generated Content") is owned by you, subject to any third-party rights in source materials you provide. You are responsible for reviewing Generated Content before use and ensuring it does not infringe on any third-party rights.

6.3 Platform IP

The Brand.Design platform — including its AI models, algorithms, user interface, documentation, APIs, and proprietary technology — remains our exclusive intellectual property. Nothing in these Terms grants you any rights to our platform IP beyond the limited license to use the Service as described herein.

7. Brand Asset Rights and Representations

When you upload, import, or submit brand assets to the Service — whether manually or through AI-assisted onboarding — you represent and warrant that:

  • You own or have obtained all necessary rights, licenses, and permissions to use and upload those brand assets
  • The use of those assets through the Service does not infringe on any third party's intellectual property rights, including trademarks, copyrights, or trade secrets
  • You have the authority to authorize AI processing of those assets for creative generation purposes
  • Any logos, images, fonts, or other proprietary materials you submit are legitimately licensed for your use

You agree to indemnify us against any claims arising from your breach of these representations. If we receive a valid intellectual property complaint regarding your brand assets, we may remove or disable access to the affected materials.

8. AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate creative content, analyze brands, research prospects, compose emails, and assist with marketing tasks. You acknowledge and agree that:

  • AI-generated content may contain errors, inaccuracies, or unintended outputs. You are solely responsible for reviewing, editing, and approving all AI-generated content before use.
  • We do not guarantee the accuracy, completeness, or suitability of any AI-generated content for any particular purpose.
  • AI-generated research on prospects or companies may be incomplete or inaccurate. You should independently verify any information before making business decisions based on it.
  • AI-generated emails sent through the outreach system are sent on your behalf and under your responsibility. You must review and approve outreach configurations and are responsible for the content sent.
  • We are not liable for any damages, losses, or legal consequences arising from your use of AI-generated content.

9. Email Outreach and Communication Compliance

The Service includes AI-powered email outreach capabilities. By using these features, you represent, warrant, and agree that:

  • You will comply with all applicable anti-spam and email marketing laws, including but not limited to the CAN-SPAM Act (United States), CASL (Canada), GDPR (European Union), and any other applicable local regulations.
  • Your prospect lists and contact data have been lawfully obtained and you have a legitimate basis for contacting those individuals.
  • You will promptly honor opt-out and unsubscribe requests from recipients.
  • You will not use the outreach features for harassment, deception, fraud, or any illegal purpose.
  • You will not misrepresent your identity or the purpose of your communications.
  • Emails sent through AI prospectors are your responsibility. You acknowledge that these emails are sent on your behalf, and you are solely responsible for their content and compliance with applicable laws.

We reserve the right to suspend or terminate outreach capabilities for any account that violates these provisions or generates excessive spam complaints or bounce rates.

10. Acceptable Use Policy

You agree not to use the Service to:

  • Generate, distribute, or store content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
  • Infringe on the intellectual property rights, privacy rights, or other rights of any third party
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Send unsolicited bulk communications (spam) in violation of applicable laws
  • Attempt to gain unauthorized access to other users' accounts, our systems, or networks
  • Reverse engineer, decompile, or disassemble any aspect of the Service
  • Use the Service to develop a competing product or service
  • Introduce malware, viruses, or other harmful code into the Service
  • Circumvent any rate limits, usage restrictions, or security measures
  • Use the Service for any purpose that violates applicable law or regulation

We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including removing content, suspending accounts, and reporting violations to law enforcement.

11. Copyright Infringement and DMCA

We respect intellectual property rights and respond to notices of alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA). If you believe that content on the Service infringes your copyright, you may submit a DMCA takedown notice to our designated agent with the following information:

  • A physical or electronic signature of the copyright owner or authorized agent
  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the material to be removed, with sufficient information for us to locate it
  • Your contact information (address, telephone number, email)
  • A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
  • A statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on the owner's behalf

DMCA notices should be sent to our designated agent at: dmca@brand.design or by mail to: Brand.Design, Inc., 1209 Orange Street, Wilmington, DE 19801, United States, Attn: DMCA Agent. We will promptly investigate and take appropriate action, which may include removing or disabling access to the allegedly infringing material. Repeat infringers will have their accounts terminated.

12. Data Ownership and Portability

Your data belongs to you. You may request an export of your brand data, creative assets, and account information at any time by contacting us. Upon account termination:

  • Your data will be retained for 30 days following termination to allow for data export requests
  • After the 30-day period, your data will be permanently deleted from our active systems
  • Backup copies may be retained for up to 90 days for disaster recovery purposes before permanent deletion
  • Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytics and service improvement

13. Account Termination

You may terminate your account at any time through your account settings or by contacting us. We may terminate or suspend your account immediately, without prior notice, if:

  • You breach any provision of these Terms
  • We are required to do so by law
  • Your account shows signs of fraud or abuse
  • Your use of the Service poses a risk to other users or our infrastructure
  • You fail to pay applicable subscription fees

14. Beta and Preview Services

We may offer certain features designated as "beta," "preview," "early access," or "experimental" ("Beta Features"). Beta Features are provided "as is" without any warranty or service level commitment. We may modify or discontinue Beta Features at any time without notice. Beta Features may contain bugs, errors, or inaccuracies and may not function as intended. Your use of Beta Features is at your sole risk, and any data or content generated using Beta Features may be lost or corrupted without liability to us. The limitations of liability in these Terms apply with even greater force to Beta Features.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT, PROSPECT RESEARCH, OR AUTOMATED COMMUNICATIONS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BRAND.DESIGN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

  • Loss of profits, revenue, data, or business opportunities
  • Damages arising from AI-generated content, including inaccurate information, unintended outputs, or content that infringes third-party rights
  • Damages arising from email outreach activities, including spam complaints, deliverability issues, or regulatory penalties
  • Damages arising from unauthorized access to or alteration of your data
  • Cost of procurement of substitute services

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Indemnification

You agree to indemnify, defend, and hold harmless Brand.Design and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; (d) brand assets you upload or submit to the Service; (e) emails or communications sent using the outreach features; or (f) any content you generate, publish, or distribute through the Service.

18. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through the following process:

  • Informal resolution: Before initiating formal proceedings, you agree to contact us at legal@brand.design and attempt to resolve the dispute informally for at least 30 days.
  • Binding arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, United States, before a single arbitrator.
  • Small claims exception: Either party may bring an individual action in small claims court if the dispute qualifies under the court's jurisdictional limits.
  • Injunctive relief: Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, data security, or confidentiality obligations.
  • Arbitration fees: Each party shall bear its own costs and attorneys' fees in arbitration. The AAA's filing fees shall be split equally between the parties, except that if your claims do not exceed $10,000, we will pay all filing fees.
  • Class action waiver: YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING.
  • Opt-out right: You may opt out of this arbitration provision by sending written notice to legal@brand.design within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the courts specified in Section 19.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in New Castle County, Delaware.

20. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations (EAR) maintained by the U.S. Department of Commerce and sanctions programs administered by the Office of Foreign Assets Control (OFAC). You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo, and that you are not on any U.S. Government restricted party list. You will not use the Service in violation of any export restriction or sanction.

21. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications outages, cyberattacks, failures of third-party service providers (including AI providers, cloud hosting, or payment processors), or other events beyond reasonable control. The affected party shall promptly notify the other party of the event and use reasonable efforts to mitigate its impact.

22. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email, through the Service, or by posting a prominent notice on our website at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may request account deletion.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect. The invalidity of any provision in one jurisdiction shall not affect the validity of that provision in any other jurisdiction.

24. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the Company. No waiver shall be deemed a continuing waiver or waiver of any other provision.

25. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. Any attempted assignment in violation of this section is void. We may freely assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, without notice or consent. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

26. Survival

The following sections shall survive any termination or expiration of these Terms: Intellectual Property (Section 6), Brand Asset Rights (Section 7), AI-Generated Content Disclaimer (Section 8), Copyright Infringement and DMCA (Section 11), Disclaimer of Warranties (Section 15), Limitation of Liability (Section 16), Indemnification (Section 17), Dispute Resolution (Section 18), Governing Law (Section 19), Severability (Section 23), and this Survival provision (Section 26), as well as any other provisions that by their nature should survive.

27. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior or contemporaneous communications, representations, and agreements, whether oral or written, regarding the Service. No statement, representation, warranty, covenant, or agreement of any kind not expressly set forth in these Terms shall affect, or be used to interpret, change, or restrict the express terms and provisions of these Terms.

28. Third-Party Beneficiaries

These Terms are for the sole benefit of the parties hereto and their permitted assigns, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

29. Notices

All legal notices to the Company must be sent to legal@brand.design or by mail to: Brand.Design, Inc., 1209 Orange Street, Wilmington, DE 19801, United States. We may provide notices to you via the email address associated with your account, through the Service, or by posting on our website. Notices are deemed received when sent via email (on the date sent), when posted on the Service (on the date posted), or three business days after mailing (if sent by mail).

30. Contact

If you have questions about these Terms, please contact us: